Faqs
Q: What can I create at PrankPixel?
A: Level up your style with custom t-shirts and hoodies! Upload your own design or choose from our epic gaming phrases collection.
Q: How long does it take to get my gear?
A: [Placeholder: Will be filled with Gelato’s shipping times]
CUSTOM DESIGNS: Q: What kind of designs can I upload?
A: You can upload your own digital artwork or pixel art! Just make sure it’s your original creation or you have permission to use it.
Q: What's the best file type for my design?
A: PNG files with transparent backgrounds give you the most epic results! We also accept JPEG files.
SIZING AND FIT: Q: How do I know which size to choose?
A: [Placeholder: Will be filled with Gelato’s size guide]
ORDERING: Q: Can I cancel or modify my order?
A: Once your quest (order) begins, our crafters start working on it right away. Because each item is custom-made, we can’t cancel or modify orders after they’re placed.
Q: What payment methods do you accept?
A: [Placeholder: Will be filled with available payment methods]
RETURNS & REFUNDS: Q: What's your return policy?
A: Since each item is custom-made just for you, we can’t accept returns unless there’s a crafting issue. But don’t worry – we check every item for quality before shipping!
Q: What if something's wrong with my order?
A: Contact our Support Guild right away! We’re here to help make things right.
SHIPPING: Q: Where do you ship to?
A: [Placeholder: Will be filled with Gelato’s shipping zones]
Q: How can I track my order?
A: You’ll receive a tracking number (quest marker) once your gear begins its journey to you.